Frequently Asked Questions About Our Escrow Service

Questions About Our Company

1. Are you a pharmacy?
2. How do I know you guys are a legitimate company?
3. How long have you been in business?
4. Do I require a prescription to order from your company?
5. How much money will I save when I order from your company?
6. Do I pay any subscription fees to join your service?
7. Are you a member of Cipa?
8. Is my purchase through your company kept confidential?
9. I own a pharmacy - how can we list our products for sale on PharmacyEscrow.com?
10. Who do I contact about potential business opportunities with your company?
11. I am an affiliate or someone who wishes to affiliate with your company, how can I get more information on potential opportunities available to me?

Order Related Questions

1. How much do you charge for shipping my online medication and how long will it take?
2. Can I buy more than a three month supply at a time?
3. Can I request specific expiration dates for the medications I order?
4. Why are the pharmacy's prices so low? Are the products on sale?
5. I found some products cheaper on another discount online pharmacy websites, will you match the price?
6. Are the products mailed to me the same as what I get at my local pharmacy?
7. If I don't see my prescription medication on your price list, does that mean your company doesn't carry it?
8. How do I place an order for multiple people living at the same household?
9. What is your return policy?
10. What happens if I want to cancel my order?
11. Will I receive any incentive to refer my friends to order through your company?
12. I wish my package to be sent discretely, can you arrange this?
13. What do I do if one of my products in my order is backordered?
14. I wish to receive a discount on my online medication order, who do I contact about this?
15. I wish to order in bulk, is this possible?
16. I want to apply a discount coupon after I place my order, is this possible?
17. I want to change my order after placing it, how can I do this?
18. I want a copy of my receipt for a particular order, how can I get this mailed to me?
19. Will my insurance company reimburse me for the online medication I order through your company?
20. How can I check my status of my order via my mobile device?

Order Status Related Questions

1. Why is my order on "New Order in Escrow" status?
2. Why is my order on "Escrow on [Hold] Status - Now Processing"?
3. Why is my order on "Escrow on [Hold] Status - Waiting For Payment To Be Processed"?
4. Why is my order on "Escrow on [Hold] Status - Waiting For E-Check To Clear"?
5. Why is my order on "NZ Bookmark"?
6. Why is my order on "Sent Escrow To Physician For Approval"?
7. Why is my order on "Physician Approved Escrow - Waiting To Be Sent To Pharmacy"?
8. Why is my order on "Physician Putting Escrow On Hold - Waiting For More Information"?
9. My order has been on "[All] Documents Received into Escrow - Sent to Pharmacy" for quite some time and no tracking has been sent to me, is there a reason for this? Is there a problem?
10. Why is my order on "Waiting for [Payment] into Escrow"? Didn't I already pay you?

Payment Related Questions

1. Why does my account say "Cheque" when I paid for my online medication by credit card?
2. What is the CVV number you ask for on your sign up page? Where can I find it?
3. What payment methods will your company accept?
4. If I send in a check or money order how long will it take for you to receive it and process my order?
5. Can I pay by wire transfer?
6. What is E-Check and how does it work? Is it safe?
7. My credit card was refused, why?
8. I don't recognize the charge on my card, is it from your company?
9. The amount charged on my card doesn't match my order amount, why is this?
10. I was double charged, who do I contact about this?
11. My refund hasn't showed up on my credit card yet, how long should it take?

Account Related Questions

1. I no longer want to receive email promotions, can these be disabled?
2. How can I update my shipping address or contact information?
3. How can I change my password?
4. How can I order a refill of a previous order?
5. What is a refill reminder?
6. I am not receiving emails you sent me, what is the problem?
7. I wish to cancel my account, is this possible?
8. What is a Premium Membership and Free Shipping For Life?
9. I am a Premium Membership and Free Shipping For Life is not working?
10. Can I cancel my Premium Membership?

Shipping Related Questions

1. My online medication order has not shipped yet, what is the delay?
2. My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?
3. My pharmacy escrow order was refused by customs, what do I do now?
4. If my online medication order is returned to the pharmacy, can it be reshipped?
5. I am out of medications and need priority processing, can I get this?
6. My online medication order is later than the listed shipping times, why is this?
7. I want to cancel my order after it has been shipped, is this possible?
8. What is priority processing and how does it work?
9. What is discreet packaging and how does it work?

Delivery Related Questions

1. How can I tell that the online medications I ordered are legitimate?
2. I received only part of my order, where is the rest of it?
3. The online medication I ordered looks different than what I am used to, why is this?
4. The online medications I ordered are written in a foreign language, how do I know this is what I ordered?
5. I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?
6. Can I return my medication after it has been delivered?
7. I received the wrong dosage of medication, what do I do?
8. The medications in my order were damaged during transit, what do I do?