The first step of the escrow service is to determine if we have what you wish to order. You can do this by browsing through our prescription drugs, medical conditions or by simply using the search feature provided at the top of the page.
You may notice that there are multiple pharmacies listed for the same product and this is very good news for you as a customer. Each pharmacy is in competition with the other to offer you the best price and service in order to obtain and retain your business.
While each pharmacy may have a different price for a particular product, that product is the same no matter where you choose to purchase it from. The difference in price is just a reflection of what pricing regulations exist locally and this varies from country to country. All the pharmacies we work with are fully licensed and you can rest assure when you order through us you will receive exactly what you paid for, guaranteed.
We take the risk out of placing your order online. Just take a look at a few of our customer testimonials – (and yes, they are all genuine!)
After successfully adding all your products (such as prescription drugs) to the shopping cart, you will then follow the prompts until you reach the signup page at which point you will provide us with the necessary shipping and billing information to proceed with the next step of your order. If you ever run into problems or have any questions when placing your order, be sure to contact us. Our customer service specialists are available Monday to Friday, 09:30-18:30 EDT.
If you are ordering a product that requires a medical prescription then you will need to email or fax a copy of this prescription to our office at: 1-866-848-1611. Please be sure to put your order or customer ID somewhere on the fax otherwise it may cause unnecessary delays. Only once received can we begin processing your order.
Relax, this is where our job begins!
We will now send your escrow to our accounting and fraud department to ensure that your payment was successful and that you are not shipping 500 doses of Viagra to Nigeria with a US credit card and an IP address in Belgium. Not to worry, we have very skilled staff to prevent this type of behavior, and if you are committing fraud, we promise your order will not proceed past this step.
For everyone else, this step is a breeze assuming we had no difficulty obtaining payment from you. For obvious reasons, we cannot do our job as an escrow service if we do not have payment secured in our account to protect the pharmacies we work with.
With that being said, we cannot continue with the escrow until you have first remitted payment to us. If you place your order by credit card then this is completed right away, whereas if you opt to pay by a slower method such as E-Check or money order, it will cause further delays. If there is a problem with your payment we will call you to resolve it, so be sure to provide a number we can easily reach you at.
Only once we reach this step will the pharmacy receive your order. Upon receipt of your escrow details they will fulfill and ship the order as fast as possible, but you must be aware that there may be product backorders or processing delays in certain pharmacies depending on the demand at the time. If this occurs, we may opt to move your order to another pharmacy to ensure that there is no further delay caused to you. Our goal is to ensure that you have the order within our delivery guidelines and if we cannot achieve this goal for whatever reason we will inform you so that we can agree on how to proceed next – even if it is providing you with a full refund. Customer satisfaction is very important to us so never forget that we are working around the clock to ensure that everything goes smoothly.
Once the pharmacy has shipped your order, they will update your account with the tracking and shipping details so that you may monitor the shipments until delivery. Please note that not every shipment is traceable, at least not right away. Shipments are generally traceable only after they have cleared your country's customs department.
Our pharmacies use a number of different shipping methods depending on where you reside and what products you are ordering. You should pay special attention to the date your order was shipped so that you can make an educated guess as to when it will be delivered. If the shipment has not arrived during our posted delivery times, then you should contact us so we can issue a trace and reship, or refund as per our guarantee.
This is the final step to the escrow service process. You receive your product, we complete the escrow service.
We absolutely love this step because it gives us so much pleasure in knowing that we have made such a difference in people’s lives. It is here that we encourage you to please send us a testimonial and tell all your friends and family about our online drugstore service so that we can help them too!
If for any reason your order of prescription drugs is not successfully delivered, we will of course reship free of charge or provide you with a 100% refund as per our satisfaction guarantee. We rely on satisfied customers who use our online drugstore to stay in business, so you can rest assure that we will do everything in our power to keep you happy and smiling every step of the way.