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43 of 95 people found this review helpful:

Ordering by E-Check

	By Tina N. (United States)
	Customer since 6/9/2008 - (5 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I have placed several orders from PharmacyEscrow.com Service in the past, and referred several patients to your company. The SHIPPING, EASE OF PLACING ORDERS,QUALITY OF PRODUCT, & FRIENDLINESS OF STAFF, WAS ALL A GOOD EXPERIENCE UNTIL THE LAST ORDER I PLACED.

This is the sequence of events that took place:
Originally placed order 3/24/09 for 6 ampules
HCG for amt. of $190.48
Also, place an order on 4/4/09 for 6 ampules HCG for amt. of $190.48.
On 3/24/09 escrow placed HOLD on E-Check to clear
On 3/24/09 After receiving notice of HOLD, changed method of payment to American Express to speed things up.
I was told from your company that IMMEDIATELY after the bank draft went through I would IMMEDIATELY receive credit back on my credit card.
3/30/O9: SUCCESSFULLY TAKEN PAYMENT FOR YOUR ESCROW.
IT WAS NOT credited back to my card as promised.
After calling your customer service department I was told it would take 2 DAYS to even get a response from your accounting department. This was a week ago & still had not heard anything nor was my credit card credited back.
May 20, 2009 Jack Jackson from "Help Desk" requested a copy of my bank statement.
On May 21,2009 a copy of both Bank & American Express bill was sent.
May 21 response from Jake Jackson: acknowledge receipt of bank stmt. However, he said we placed 2 orders on March 30th & april 4th.
May 21 my response:You acknowledged we placed 2 orders for same amt. which we do not dispute. But, you have not acknowledged you charged us for 3 orders. 1 to bank & 2 to credit card.
May 22, 2009: Laura White from your help desk said "Our Merchant were updating their platform processing payment thus payment via E-check did not clear on OUR END". She again, advised us to send our Bank Statement. ONCE YOU RECEIVE OUR BANK STATEMENT, YOU WILL LOOK INTO THE MATTER AND PROCESS A FULL REFUND.
May 22, 2009: Per your request, scan of our bank stmt. clearly shows our bank account was charged $190.48. I'm not sure how much documentation you might need to credit us $190.48. This was all we ask!
5/27/2009 To: Laura White
Clearly you have overcharged us & have admitted a problem with your Merchant on your end. We had sent you all the documentation you requested & since we had not heard from you for the charges to our Bank you leave us no choice but to dispute the charges with Credit Card company.
JUNE 4, 2009: We made request to deny claim from our bank.
JULY 13, 2009: Bank gave us temporary credit.
July 17, 2009: Bank gave us permanent credit.
IN SUMMARY:
THE ORIGINALLY ORDER WAS PLACED 3/24/09,
On 3/24/09 Pharmacy Escrow told me when E-check cleared my acct. would IMMEDIATELY be credited
On 3/30/09 Successfully took payment for escrow
On 5/27/09 PharmacyEscrow admitted problem was on your end.
DID NOT RECEIVE CREDIT BACK UNTIL JULY 17, 2009
SO YOUR "IMMEDIATE CREDIT" ENDED UP TAKING APPROXIMATELY 4 MONTHS TO GET MY MONEY BACK TO ME.
I am very disappointed with your services for this reason. I guess the moral of the story is to NEVER order anything through E-Check again.
Tina Newton

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43 of 95 people found this review helpful:

DAMAGED GOODS

	By Sierra B. (United States)
	Customer since 12/11/2007 - (18 orders)
	Ordered from European Pharmacy
	Ordered Hcg pregnyl

I have to first start off by stating that I am so very disappointed with this company. I have been ordering HCG from PharmacyEscrow.com for a year now, for myself and other people, and this is the first time that I have received an order that was totally destroyed when it arrived. I ordered 2 vials of 5000iu's on 10/02/2008. I received the order in the mailbox 11/04/2008. The packaging was horrible. Upon opening the flimsy brown package, I wondered why there was only 1 box, when I placed the order for 2 vials. To my dismay, the pharmacy, for some reason, decided to stuff 2 ampules of the hcg into 1 small box that the hcg comes in.(Each ampule should have it's own box). I was devastated, to say the least. I called PharmacyEscrow.com the next day and spoke to a rep, whose name I can not recall, who then told me not to worry, all I need to do is send an email with photos of the damage, then someone will get back to me in 24-48 hours. Well, I followed his instructions, and guess what??? No reply from anyone.(Oh yeah, I did at least get an automated email response saying that my email was received) OK, so I waited patiently a few days afterwards, then on 11/11/2008, I called customer service and after being on hold for a little over 20 minutes, I finally spoke to someone named "JOSH", who told me to send another email to his supervisor "JAKE J" and he would get back to me. OK, so I did that and guess what, still no response, no reply, NOTHING!!! Then, on 11/15/2008, I lived chatted with someone named "KURT", who asked me to send the previous emails with pictues to him via email. He told me that once he received the email with the pictures, he would then notify the pharmacy that day for reshipment of my medications. Well, I still have NOTHING!!! Not even a tracking # to let me know that it has been shipped out and today's date is 11/30/2008. I did call about a week and 2 days ago to find out why I had not received a tracking # as yet. The rep, whose name I wrote down but can not find, put me on hold for a few minutes, then told me that the reshipment order was already placed with the pharmacy. He even had record of my email to "KURT"!! WOW!!!( I am not impressed, really!) I guess this man wanted to shut me up, so he said that he would credit my account 10 dollars, which he did, then told me that I should receive a tracking number in a few days, which of course I did not. So, I am still waiting and I will give them another call today to see what's going on. I mean, come on, it has been nearly a month already. But I must say, customer service is mediocre. It sounds as if they are reading from a script and telling customers things that we want to hear just to get off the phone. "KURT" did seem the most sincere, even if it was just through live chat. Will I order from them again? Not sure. After 5 previous orders of HCG, this is the 1st time I've encountered a problem amd shipping is usually pretty fast. I will not, however, order from the European pharmacy again!

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42 of 93 people found this review helpful:

not satisfied with customer service

	By Marissa R. (United States)
	Customer since 8/26/2008 - (5 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

i am satisfied with the product. I am not satisfied with customer service. On three occasions i sent emails and i never received a response. They were completely ignored. That type of customer service made my experience with this company very unpleasant.

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38 of 86 people found this review helpful:

Delivery

	By John S. (United States)
	Customer since 12/6/2008 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I ordered this product on 2/2/09...today is 3/1/09 and I have not yet received it. I will say that when I contacted your company via a "live chat", your representative was very pleasant, but could give me no answer as to why I haven't received it. Not having this delivery has caused complications to my weight loss program, to say the least.

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31 of 72 people found this review helpful:

Great Product along with great service!!

	By Annie R. (United States)
	Customer since 5/28/2009 - (4 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I feel that I have received very good service with the 3 orders that I have filled with your on line pharmacy.
I like the fact that I have received emails on the
progress of my order from when I first place it until I have received it.
I have also received from calls if they have any questions before filling my prescription.
My orders come in great shape no damage during shipment.
I am very, very satisfied with the products and the service.
I will continue to order from your pharmacy.
Annie Robertson

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35 of 82 people found this review helpful:

Disatisfied with delivery time

	By Anne L. (United States)
	Customer since 3/4/2008 - (5 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I am disatisfied that it took 6 weeks for my order to arrive. I am researching local canadaian pharmacy's in florida to see if i can purchase and order this in a lot less time.

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32 of 76 people found this review helpful:

Slow Boat From India

	By Janice N. (United States)
	Customer since 5/18/2007 - (8 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I have ordered from you many times and have been happy with every other order but this one. I had to call several times to research the delay in delivery. This order took nearly 3 months to be completely delivered. I have and will continue to order from you again, but I will not select the Indian pharmacy ever again.

Janice N

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37 of 87 people found this review helpful:

Product Never Received

	By Patrick S. (United States)
	Customer since 1/9/2009 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I contacted your help desk 5 times inquiring about my order. Each time, I was given a different time line of when it would arrive. It has been 6 weeks (29 business days) and it still has not arrived. I paid for priority shipping. When I asked several employees what that entitled me to, they ignored my question. I received an email that escrow was complete. I highly disagree. After inquiring again, I was told you would finally resend. So now I am expected to wait another 5 weeks. I am completely dissatisfied and feel taken advantage of.

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