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40 of 85 people found this review helpful:

Product Quality GREAT but difficulty in placing order

	By Pamela R. (FL, United States)
	Customer since 3/2/2009 - (13 orders)
	Ordered from New Zealand Supplier
	Ordered Prempro

This was my second order with the online pharmacy. I was already to place the order for the Prempro and had my credit card by the computer. I go to place the order and am told that if I double the order I'll receive a free ten-day supply of TAMIFLU. Well this was great for me as I have no medical insurance and really can't afford doctor visits and hospital care. Pharmacyescrow.com had sent me free Tamiflu with my first order--I hadn't even asked for it so I was thrilled. I figured ten more tablets would be great to have as a back-up. I attempted to re-do my order and that's where the trouble began. I couldn't go backwards or start all over--it was as if they wanted only to double the large amount that I was originally ordering and, even though the prices are really low from this company, I wasn't prepared to double the large order I was originally placing. I must have started over at least two more times and it kept reverting to the original order amount. Finally I called the customer service folks and they tried to clear it but then it didn't say anything about the free Tamiflu. I ended up waiting til the next day to place the order. Finally it went through for the new amount I was ordering for which I requested a double order and for which I was to receive the free Tamiflu.
I have to say I never got the Tamiflu. I also never called to complain as I've had some sad circumstances in these ensuing months, so I just never got around to it. Bottom line is I did receive the order which I'd doubled, but no Tamiflu--why, I haven't a clue.
I am pleased to report that the Prempro is fine. The drug I receive is under the name of Premia, but it's the same thing as the Prempro. The quality seems fine--I know this because I am not experiencing any of the symptoms I have when I don't take the drug, i.e., hot flashes and night sweats.
I will say I have two basic gripes re ordering from this company--one is the difficulty and time involved in placing online orders; secondly, the length of time it takes to get the order.
As to the difficulty in ordering online, I would rank my computer skills at about "medium"--far from a beginner but perhaps not advanced. However, I find navigating this site to have its drawbacks such as not being able to go to the previous screen to make changes. I find the time it takes to place and complete an order to be fairly long.
With regard to the time frame from placing the order through delivery, I'm now used to it taking several weeks, so I act accordingly. The drug I order comes from a pharmacy in New Zealand and is then routed through the Orient and eventually across country to my home on the east coast of America.
One thing I do feel is a terrific help, both financially and from a "venting" standpoint, is the opportunity to write a review of the received order/s for a credit to my account. They don't discourage you from being truthful--but encourage honesty in the hopes they will learn how to improve their service. All companies should be so minded! As you can see, I haven't held back my actual experiences nor have I not mentioned the plus side of ordering through this company. I did receive a credit of $40 on my last order--the one I doubled--and that, along with the reduced pricing for ordering more than one month at a time, has been a big help. I do not hesitate to tell my friends and family about my experiences ordering from PharmacyEscrow.com and recommend them highly. As long as you don't wait til the last minute to place an order and just take your time online, you truly can't go wrong.
I will be placing my third order in a few days and, by the way, I took advantage of their lifetime shipping deal so I won't have to pay postage. Oh, one more thing,I have found that the online customer service people are helpful and try their best. I haven't had any problems communicating with them.
Right now my personal rating of PharmacyEscrow.com (formerly Pharmacyescrow.com )is about a seven and a half, maybe an eight.

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