1 Kevin D. 2 Star Review

86 of 156 people found this review helpful:

slow and expensive

	By (Buckinghamshire, United Kingdom)
	Customer since 9/9/2008 - (1 orders)
	Ordered from
	Ordered Atrovent

I am sorry that I have to rate you poorly because I believe you are really trying to provide a good service I have however explained where the problems lie and hope it may be of use to you.
Points are covered below:
Speed: the website is probably the slowest website I have ever had to use.
Delivery Times: The delivery times are the worst among your competitors I have never had to wait so long for a product
Price: I paid $26.99 for the product and $30!!! delivery I now get the product from your competitor for $14 with $12 delivery - you are by far the most expensive around.
Communications: I used your text message service which is very good however your staff keep repeating the same thing when I relayed the above to them "this must be a fake" - its not I assure you I am perfectly able to check that for myself. I gave details of the competitors website and the operator said I would get an email about it - I didn't. I was offered a small credit to my account which only scratched the surface to get back the money I have lost For example the $10 credit I was awarded would give me a net loss of $32 if I ordered the same product from you again.
Still on communication - although the message service is good you never replied to my emails and I have only today received a confirmation that order is complete weeks after the event!
Summary: I think you are trying to provide a good service, but to succeed especially in today's financial environment price and delivery are the keys and not text message services and claim after claim that you are not a con company, by the way, the more you do that then the more suspicion is aroused.
I am sure you won't give me $40 for the above but if any of the points I have mentioned are taken on board that would be good

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