1 Michael M. Review

92 of 175 people found this review helpful:

too slow, even with expidited shipping

	By (Taiwan, Taiwan)
	Customer since 10/26/2008 - (3 orders)
	Ordered from
	Ordered Duralith

The medicine is fine. But there were problems in the ordering process. I clearly indicated that my shipping and billing addresses were different from the start. Then, after a week or two, Tony Mendez sent me an email saying to copy my ID and credit card. I sent them immediately by email and he quickly acknowledged receipt. When it got to be a month after my order, I wondered why I had paid an extra $30 for expedited shipping. I chatted some someone who said the delay was because of the materials Mendez asked for. This was at least 2 weeks after I sent my ID, etc. It was pretty disappointing. Suggestions:

1. If shipping address being different from billing address is a problem, figure out a way to solve it during the ordering process, such as asking the customer to submit ID and card at checkout. This could save time.

2. Customer is given a choice for expedited shipping or some such. You should provide at least an estimated time frame for the expedited shipping versus the regular. That way, the customer could make an informed choice and know just how fast his order will be for the extra money. It could lessen misunderstandings too.

3. Somehow streamline the process. You are the slowest provider of medication I've used online. That could be extremely aggravating. There must be a way to improve.

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