6 New Zealand Supplier 2 Star Reviews

Most Helpful First

129 of 209 people found this review helpful:

shipping problems

	By (MO, United States)
	Customer since 11/16/2008 - (2 orders)
	Ordered Nolvadex

The order process was easy and an easy website to navigate. I paid extra for priority shipping. This is where the problems started. By paying extra for priority shipping it seems as if it took twice as long to get my order. I have ordered prescriptions through many other websites and has never taken as long as it did on this transaction. I ordered the product on 11/16 and it was finally delivered on 12/19. Once it was sent it didnt take that long but getting it shipped out was a nightmare. I called numerous times and kept getting told it would be shipped out immediately. It's a good thing that this product wasn't life threatening. I guess my problem was just the fact i was told numerous times it was being shipped out to find out the following week it wasn't. I hope this was a one time error and the process isn't usually like this. If you would like to contact please email me back. thanks

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118 of 215 people found this review helpful:

Order Review

	By (MA, United States)
	Customer since 10/13/2005 - (32 orders)
	Ordered Neurontin

Again, an unhappy experience with pharmacyescrow.com. Order took far too long to be delivered and the live chat was totally useless. Telephone voice quality was poor, service rep could not provide any answers other than those scripted from a call center response manual.

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92 of 163 people found this review helpful:

took weeks to receive

	By (NJ, United States)
	Customer since 12/31/2008 - (2 orders)
	Ordered Locoid

My order took 5 weeks to receive. It was hard to track the order online. I had to call the info number to get any info

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86 of 156 people found this review helpful:

slow and expensive

	By (Buckinghamshire, United Kingdom)
	Customer since 9/9/2008 - (1 orders)
	Ordered Atrovent

I am sorry that I have to rate you poorly because I believe you are really trying to provide a good service I have however explained where the problems lie and hope it may be of use to you.
Points are covered below:
Speed: the website is probably the slowest website I have ever had to use.
Delivery Times: The delivery times are the worst among your competitors I have never had to wait so long for a product
Price: I paid $26.99 for the product and $30!!! delivery I now get the product from your competitor for $14 with $12 delivery - you are by far the most expensive around.
Communications: I used your text message service which is very good however your staff keep repeating the same thing when I relayed the above to them "this must be a fake" - its not I assure you I am perfectly able to check that for myself. I gave details of the competitors website and the operator said I would get an email about it - I didn't. I was offered a small credit to my account which only scratched the surface to get back the money I have lost For example the $10 credit I was awarded would give me a net loss of $32 if I ordered the same product from you again.
Still on communication - although the message service is good you never replied to my emails and I have only today received a confirmation that order is complete weeks after the event!
Summary: I think you are trying to provide a good service, but to succeed especially in today's financial environment price and delivery are the keys and not text message services and claim after claim that you are not a con company, by the way, the more you do that then the more suspicion is aroused.
I am sure you won't give me $40 for the above but if any of the points I have mentioned are taken on board that would be good

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92 of 175 people found this review helpful:

too slow, even with expidited shipping

	By (Taiwan, Taiwan)
	Customer since 10/26/2008 - (3 orders)
	Ordered Duralith

The medicine is fine. But there were problems in the ordering process. I clearly indicated that my shipping and billing addresses were different from the start. Then, after a week or two, Tony Mendez sent me an email saying to copy my ID and credit card. I sent them immediately by email and he quickly acknowledged receipt. When it got to be a month after my order, I wondered why I had paid an extra $30 for expedited shipping. I chatted some someone who said the delay was because of the materials Mendez asked for. This was at least 2 weeks after I sent my ID, etc. It was pretty disappointing. Suggestions:

1. If shipping address being different from billing address is a problem, figure out a way to solve it during the ordering process, such as asking the customer to submit ID and card at checkout. This could save time.

2. Customer is given a choice for expedited shipping or some such. You should provide at least an estimated time frame for the expedited shipping versus the regular. That way, the customer could make an informed choice and know just how fast his order will be for the extra money. It could lessen misunderstandings too.

3. Somehow streamline the process. You are the slowest provider of medication I've used online. That could be extremely aggravating. There must be a way to improve.

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94 of 187 people found this review helpful:

new zealand / PharmacyEscrow.com

	By (Cambs, United Kingdom)
	Customer since 8/4/2007 - (39 orders)
	Ordered Zinacef

The product took a long time to come. When it did there were just 2 vials in the package. I had paid for 20.
After "going to administration "you resent the order.
Many weeks later I received the "balance" of 17 vials.. and said that the order was complete.
Yes.. it should have been 18.
I emailed photos.. just like before. Interesting that the box was only just
large enough for the two vials.
I will never order anything again from the New Zealand pharmacy.
This had happened before.. but that time you sent me everything I had paid for.

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