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101 of 183 people found this review helpful:

Second Order - A Refill

	By Arthur B. (NC, United States)
	Customer since 6/24/2009 - (3 orders)
	Ordered from New Zealand Supplier
	Ordered Colofac

This was my second order with your company and as with the first, this was a generally good experience. There was one problem that kept coming up (and the reason this was not rated a 5). I ordered a refill (of 180 tablets)that was double my first order. Your representatives on the "live chat", kept referring to my order as if it were only 90 tablets. They had to check and reconfirm each time it was 180. This was a bit of waste of time. In the end, I did receive my 180 tablets and I was delighted! Will use you again on my next reorder.
Regards,
Arthur

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107 of 201 people found this review helpful:

First Order

	By Arthur B. (NC, United States)
	Customer since 6/24/2009 - (3 orders)
	Ordered from New Zealand Supplier
	Ordered Colofac

This was the first time I used your company and I must say, in general, it was a pleasant experience. I especially liked your "live chat" feature as your representatives were very helpful. Only suggestions, and the reason this is not rated a 5, I was new and no one asked me if I was a first time customer? If they understood I was completely ignorant of the process, we probably could have avoided some questions I asked, saving time on both ends. However, overall a good experience.
Arthur

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