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93 of 173 people found this review helpful:

Almost ran out of medication

	By Addie J. (CA, United States)
	Customer since 4/18/2008 - (5 orders)
	Ordered from New Zealand Supplier
	Ordered Hydrocortisone

I ordered the hydrocortisone (which I need for Addison's Disease) a little over a month before I needed it. The last time I ordered from you, I had it within a week, and didn't think I needed to give it more time.

I placed my order on Oct. 26th. On November 21st I sent you an e-mail, asking why my account information still showed that the medication hadn't even been shipped yet!

When by Nov. 24th I still had no reply, I called your 1-800 number (I tried that several times, and somehow the phone got hung up on me each time). Finally I got somebody on the line, who checked what happened.

He told me that my medication had been on back order all that time, as the pharmacy I ordered from had had problems with supplies from the manufacturer. He also claimed that the meds had been shipped on the 20th (even though, according to my account, it had not shipped when I talked to him).

Finally, a whole month after ordering the product, did I receive it. By which time I had run awfully low.

It would have been really nice if I would have been informed that the hydrocortisone was on back order, so I would not think that it got lost or stuck in customs.

So, while with my last order I had a great experience, I was not happy this time.

Ursula

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