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121 of 206 people found this review helpful:

too long

	By David O. (WA, United States)
	Customer since 1/9/2009 - (2 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I'm new to this whole process and my expectations may be too high, but it just seems like it takes so long to get your order. Maybe its due to where the product is coming from. The other thing is the directions are so vague. How much do you take, How to break a vile. How to mix...I'm a little disappointed.

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101 of 167 people found this review helpful:

HCG from Singapore took 3-1/2 months to get here!

	By Patricia M. (BC, Canada)
	Customer since 1/22/2008 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I am rating the order as poor because it took 3-1/2 months for me to finally get my order. I waited 3 times on hold on the telephone and finally ended up leaving messages on the answering machine twice but NO ONE CALLED back! I would definitely recommend using the live chat instead of the telephone.

Twice I received help from friendly courteous support workers, once in December and again in March.

Tanya, from the live chat, was extremely helpful in suggesting that I have the order shipped by registered mail. She also phoned me today, March 27 to say it had been delivered to the post office. Unfortunately, even though I had provided my PO box number, it wasn't on the package. There is no door to door mail delivery in Squamish so everything is delivered to post boxes. Please make sure to include the PO address if it is given to you!

I hope your new tracking numbers work well, because it was very frustrating not been able to find out where my parcel was. I didn't know if I should phone or wait a while longer. Obviously I should have phoned earlier. Thank heavens I found another way of getting HCG temporarily and now that I have the order, I am set for a while. I do not think I will order again from Singapore. My first order arrived much faster.

Thank you,
Patricia Michel

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111 of 188 people found this review helpful:

recent uncompleted escrow

	By Julina K. (MD, United States)
	Customer since 8/2/2008 - (10 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

When I placed my order by phone the sales representative used very misleading phrases in order to get me to spend extra money. She led me to believe that these extra fees would ensure that the medicine would be here in 7 to 10 business days. When I called customer service after it had been 11 business days, I was told that the phrase "priority processing" that I paid for meant that it would get through the pharmacy in 7 to 10 business days, which is ludicrous--it has never taken 7 to 10 days to get through the pharmacy--ever. Then I was told that "express shipping" really meant REGULAR mail. The representative first told me that it would actually take 10 to 14 business days to get here. Later he changed that to 10 to 18 days. I wanted to register my complaint with a manager, which I did. He then told me it would take 18 to 22 days to get here. I told him I was going to go before he tacked on more time to my sentence. It has been 16 business days, and it is not here still.
Also, let's talk seriously about this fake tracking number that you email us giving a false sense of security! When things go wrong, you think you can refer to the tracking number to find out where your money is and you find out it's just a fake. What good is it to send a tracking number that you can't use until the package is on your doorstep. Infuriating! Do you realize that if this tracking number really worked, you'd have a lot less calls to customer service? Well, that's my story. I'll still be here waiting. . . and waiting. . .

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105 of 177 people found this review helpful:

3 months before i got my order

	By Jack C. (CA, United States)
	Customer since 6/24/2008 - (2 orders)
	Ordered from European Pharmacy
	Ordered Hcg pregnyl

I ordered HCG and it took 3 months to get to my door. After calling over and over i finally got them to reship. I am happy i got it but i needed it 2 months before i got it.

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93 of 154 people found this review helpful:

not at all happy this time

	By Leanne W. (WI, United States)
	Customer since 12/19/2007 - (10 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

In the past I have been fairly happy with the escrow service. This time it was terrible. I ordered at 11:30 PM my time on November 8th. It recorded it as Monday - I was trying to order the buy 4 get one free - obviously it doesn't take the date when it's on the weekend (or close to it) and reverts to the next business day. I am not happy about that and when on line to talk to an operator 3 times - over 3 hours. Very disappointing. They say they'll work on it right away and then the call goes on and on and no results. The last call they said they would get back to me in 24 to 48 hours and of course I haven't heard a word.
On 3/24 I paid for free shipping for life - 4 times a year. I also ordered thyroid assist with that order, but the something happened with the payment so I just went with the hcg then when I finalized the payment they separated it into a separate order. I bought the free shipping for life because of the hcg coming from Europe. I'm sure shipping on the thyroid assist was only a few dollars, but it was counted as one of the 4 for the year. My next order was 8/19 and then 11/10. Now I order on 1/12 - I get charged $30 for shipping. I disagree with this also, because it is really my 4th order not my 5th. Because of this I guarantee I will not purchase other products from you. I am currently looking for a better source of HCG because you didn't stand behind your word. Next time you send out an email promotion you need to list dates and times for it to end. For the amount I purchase and could potentially purchase, I would think you would rather have a happy customer rather than a very disappointed one. I am going to make that clear to all the people I talk to about this product.

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116 of 205 people found this review helpful:

Broken Vial

	By Roni M. (BC, Canada)
	Customer since 10/22/2008 - (2 orders)
	Ordered from European Pharmacy
	Ordered Hcg pregnyl

I have rated the quality of my order as 'poor' because the packaging was not suitable for the shipping of glass.

My order was received within less then two weeks.. :o). The packaging was a simple envelope, not a box like friends of mine had received. It was to no surprise that one of the glass Hcg vials was broken. It was late on a Friday, I through out the broken vial and mixed up the other. On the Monday I contacted 'PharmacyEscrow.com' and explained the situation. They said if I would have taken a picture of the broken vial they would have replaced it. I did not think to take a picture, when I saw that the glass was broken... I disposed of it. I assumed that the pharmacy would take responsibility because of their poor packaging however I had to pay for the broken via of Hcg that could not be used. :o(

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96 of 169 people found this review helpful:

finally

	By Tammy M. (SK, Canada)
	Customer since 6/17/2008 - (4 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I got exactly what I expected,when i finally received my order. My first order was back on June 17th.I finally received my order on January the 7th, nearly seven months later.I've been in contact with you from the start and although very polite, I've spent hours on the phone with no results. I realize two of my orders were turned away at the border,however many were lost with no record.When filling out my first order on line it defalted to the U.S.A. as my country of origin,immediately I sent an e-mail to rectify the situation and then phoned and talked to a representative, I thought that was sufficient but the last time I talk to you I was told my address was still U.S.A. At one point I was told maybe I should just forget it because I have bad luck.

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95 of 178 people found this review helpful:

No resolution

	By Leanne W. (WI, United States)
	Customer since 12/19/2007 - (10 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I have been on live chat several times - it always ends up being almost 2 hours. Usually get resolution, but last time never got resolution - they always are pleasant and say they will get back to me quickly but I end up on hold forever. What is it 1 person taking care of 10 people at once? Very frustrated with the whole process. I had better luck in the past, but the last couple times I've had problems and think it's time to find an alternate place to purchase hcg. I think I am a good customer, but don't feel that I am treated as such.

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78 of 149 people found this review helpful:

Lost goods, broken promises, 3 month+ delivery time

	By Mette L. (Herning, Denmark)
	Customer since 12/9/2007 - (7 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

This really has been an incredibly poor experience. The initial order was made in November 2008, plenty of time for ESCROW to deliver before New Year and my planned diet in January, if they'd only live up to the 3 weeks they promise.
Every single time I spoke to someone on the live chat, they "assured me" everything would be delivered by "the end of the week". Well, it took 6 weeks chatting, screaming, pleading and demanding before the delivery finally came through. The quality of the product is indeed VERY good, but the "service" or lack thereof and the innumerous broken promises has deferred me from recommending ESCROW to more friends (1 of which seems to be going through the exact same experience right now) until I have assured myself that recurrences of this will not happen again.

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58 of 110 people found this review helpful:

Never Again!

	By Ryan B. (KY, United States)
	Customer since 8/18/2008 - (7 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

This product was one of my least favorite product. I was disappointed in the length of time that it took this product to reach it's final destination. It took up to two months for this product to come in. Customer service was great, but it was frustrating because each time I would ask about where the products location was, the operator would have a different answer. In my last inquiry on the products whereabouts, the operator told me that it was shipped off on the 14th of March. I don't think that I will order from this brand again. It took too long and it cost more than my last order which was better than this current product. I would not recommend this product for anyone who is curious about ordering from this brand.

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