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6 of 14 people found this review helpful:

Keep your packaging!!

	By Monique C. (AK, United States)
	Customer since 12/7/2010 - (3 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I purchased two vials of HCG Pregnyl. The shipment arrived within the 10-18 day shipping period, but only contained one vial. Thank fully Pharmacy Escrow's customer service department righted the wrong, but it involved me taking pictures of the packaging and submitting them as proof. It then took over a month for the replacement vial to arrive. Pharmacy Escrow's staff is wonderful, and I will order from them again, but I won't choose the Indian Pharmacy as my supplier.

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40 of 83 people found this review helpful:

hcg review

	By Dawn S. (GA, United States)
	Customer since 4/17/2009 - (10 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I wanted to write this review, to say that i was a little displeased with your product this time i order. I decided to try the newer product you offered called HCG LUPI, it does not to seem to be working at all like the first order i placed. I am not too happy with it. I did however receive my shipment a little sooner than the first one. I would like to try a different brand of the product maybe or go back to the original order. I look forward to still ordering from your company, hopefully i will have better results next time i order. thank you

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69 of 142 people found this review helpful:

slow delivery of product

	By Homer O. (TX, United States)
	Customer since 9/28/2008 - (9 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I love the way your phone operators handle my requests for your products.
The problem is in how long it takes to get the product once it is ordered.
I would love for you to be able to ship the product sooner.
I help a lot of folks in ordering HCG from you and their complaint is the same.

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39 of 83 people found this review helpful:

63 days to get my product - terrible service.

	By Paul P. (TX, United States)
	Customer since 1/24/2009 - (8 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

It took over 63 days from the time I placed my order and paid my money to the order delivered to my door. After a reorder and no help in tracing my order or being able to give me a status update, I waited twice as long to what it should have. Although I learned there was a problem with the pharmacy, it was my first time using your service and being told it should take up to 30 days, having to take 63 days with no updates or assistance to give an update, I began to feel like I was scammed. Although I received my product, my experience left a terrible taste in my mouth and make me hesitant to do business with you again.

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46 of 97 people found this review helpful:

I haven't got my HCG yet!!!

	By April B. (UT, United States)
	Customer since 2/9/2009 - (1 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

My order supposedly shipped on Feb. 12th & I never got it. Now after more than a month it is supposedly re-shipped. Hopefully I WILL get it!!

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12 of 29 people found this review helpful:

HCG

	By Nicole J. (TX, United States)
	Customer since 4/16/2010 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I was a bit nervous when going to the website and trying to order the HCG because I did not know what to expect but ordering was very simple. I found the product to order I was having problems with the card I was using. the on line staff was right on top of it with helping me clear it up so my order could process and get to me asap. My order was shipped from Hong Kong very quickly and did take a few days in customs but once it made it through customs I got it very quickly and was updated every step of the way through email from the post office. I was very pleased and will be ordering from you all again. Thanks.

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40 of 86 people found this review helpful:

Ordering was simple, shipping was quick, but...

	By Stefanie P. (TX, United States)
	Customer since 9/25/2009 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I had to rate the product poor because when I received my order in the mail, it was all broken. The company used a very thin envelope that was slightly padded with bubble wrap. Even the bubbles were flattened out. So, I can't give any rating truly.
As for as placing the order, I would give 5 stars. Support has been great and they have submitted a replacement order as soon as I notified them and provided pictures of the damage, which was the same day I received it.
I panicked when I got an email saying they had already shipped and delivered my order and I immediately used the live chat to get them to explain it was sent in error. They were very nice about it even though I was so upset thinking I was going to have to pay for the same thing again.
I did receive my order in 20 days, so that was not bad at all. I just wish the company it comes from would use a box instead of a flimsy envelope.
I am a bit disappointed that my diet will have to wait and am hoping the next shipment finds it self intact.
I will still shop here and recommend to others to do so as well. Very friendly group of people and prompt to fix any needs you may have.

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31 of 69 people found this review helpful:

Terrible service

	By Russell P. (TX, United States)
	Customer since 1/15/2009 - (4 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I placed my order on May 15 and received a notification that my order was shipped on May 22. After the required time I began contacting your customer service group as to where my order was in the shipment. I was told repeatedly that my order was in transit and to wait that it would be there in the time stated. After the time stated I was told that the order was in customs and I needed to wait another 3-5 business days. I finally got my order on June 24th and much to my surprise the order had been shipped out of India on June 17th not the May 22 I had previously been told multiple times since May 22. If I had been told that the order was on back order I would have understood it more than your customer service representative lying to me each time I talked with them. This is not very good customer service. The order was also delivered out of your stated time frame with no further explanation. Bad Bad customer service

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39 of 86 people found this review helpful:

Disappointing Experience

	By Melissa K. (IA, United States)
	Customer since 9/23/2007 - (3 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

This was my first order with Pharmacyescrow.com. I was hoping to receive the product with a few weeks but unfortunately something got messed up somewhere along the way and my order took around 6 weeks to arrive. I made several phone calls and exchanged emails with the customer service staff, who were courteous and helpful, but they didn't seem to always have access to the previous communications I'd had with the company. In the end I did receive my order but was still extremely disappointed in the timeliness its arrival.

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43 of 95 people found this review helpful:

DAMAGED GOODS

	By Sierra B. (NJ, United States)
	Customer since 12/11/2007 - (18 orders)
	Ordered from European Pharmacy
	Ordered Hcg pregnyl

I have to first start off by stating that I am so very disappointed with this company. I have been ordering HCG from PharmacyEscrow.com for a year now, for myself and other people, and this is the first time that I have received an order that was totally destroyed when it arrived. I ordered 2 vials of 5000iu's on 10/02/2008. I received the order in the mailbox 11/04/2008. The packaging was horrible. Upon opening the flimsy brown package, I wondered why there was only 1 box, when I placed the order for 2 vials. To my dismay, the pharmacy, for some reason, decided to stuff 2 ampules of the hcg into 1 small box that the hcg comes in.(Each ampule should have it's own box). I was devastated, to say the least. I called PharmacyEscrow.com the next day and spoke to a rep, whose name I can not recall, who then told me not to worry, all I need to do is send an email with photos of the damage, then someone will get back to me in 24-48 hours. Well, I followed his instructions, and guess what??? No reply from anyone.(Oh yeah, I did at least get an automated email response saying that my email was received) OK, so I waited patiently a few days afterwards, then on 11/11/2008, I called customer service and after being on hold for a little over 20 minutes, I finally spoke to someone named "JOSH", who told me to send another email to his supervisor "JAKE J" and he would get back to me. OK, so I did that and guess what, still no response, no reply, NOTHING!!! Then, on 11/15/2008, I lived chatted with someone named "KURT", who asked me to send the previous emails with pictues to him via email. He told me that once he received the email with the pictures, he would then notify the pharmacy that day for reshipment of my medications. Well, I still have NOTHING!!! Not even a tracking # to let me know that it has been shipped out and today's date is 11/30/2008. I did call about a week and 2 days ago to find out why I had not received a tracking # as yet. The rep, whose name I wrote down but can not find, put me on hold for a few minutes, then told me that the reshipment order was already placed with the pharmacy. He even had record of my email to "KURT"!! WOW!!!( I am not impressed, really!) I guess this man wanted to shut me up, so he said that he would credit my account 10 dollars, which he did, then told me that I should receive a tracking number in a few days, which of course I did not. So, I am still waiting and I will give them another call today to see what's going on. I mean, come on, it has been nearly a month already. But I must say, customer service is mediocre. It sounds as if they are reading from a script and telling customers things that we want to hear just to get off the phone. "KURT" did seem the most sincere, even if it was just through live chat. Will I order from them again? Not sure. After 5 previous orders of HCG, this is the 1st time I've encountered a problem amd shipping is usually pretty fast. I will not, however, order from the European pharmacy again!

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