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42 of 93 people found this review helpful:

not satisfied with customer service

	By Marissa R. (IL, United States)
	Customer since 8/26/2008 - (5 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

i am satisfied with the product. I am not satisfied with customer service. On three occasions i sent emails and i never received a response. They were completely ignored. That type of customer service made my experience with this company very unpleasant.

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43 of 95 people found this review helpful:

Ordering by E-Check

	By Tina N. (OK, United States)
	Customer since 6/9/2008 - (5 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I have placed several orders from PharmacyEscrow.com Service in the past, and referred several patients to your company. The SHIPPING, EASE OF PLACING ORDERS,QUALITY OF PRODUCT, & FRIENDLINESS OF STAFF, WAS ALL A GOOD EXPERIENCE UNTIL THE LAST ORDER I PLACED.

This is the sequence of events that took place:
Originally placed order 3/24/09 for 6 ampules
HCG for amt. of $190.48
Also, place an order on 4/4/09 for 6 ampules HCG for amt. of $190.48.
On 3/24/09 escrow placed HOLD on E-Check to clear
On 3/24/09 After receiving notice of HOLD, changed method of payment to American Express to speed things up.
I was told from your company that IMMEDIATELY after the bank draft went through I would IMMEDIATELY receive credit back on my credit card.
3/30/O9: SUCCESSFULLY TAKEN PAYMENT FOR YOUR ESCROW.
IT WAS NOT credited back to my card as promised.
After calling your customer service department I was told it would take 2 DAYS to even get a response from your accounting department. This was a week ago & still had not heard anything nor was my credit card credited back.
May 20, 2009 Jack Jackson from "Help Desk" requested a copy of my bank statement.
On May 21,2009 a copy of both Bank & American Express bill was sent.
May 21 response from Jake Jackson: acknowledge receipt of bank stmt. However, he said we placed 2 orders on March 30th & april 4th.
May 21 my response:You acknowledged we placed 2 orders for same amt. which we do not dispute. But, you have not acknowledged you charged us for 3 orders. 1 to bank & 2 to credit card.
May 22, 2009: Laura White from your help desk said "Our Merchant were updating their platform processing payment thus payment via E-check did not clear on OUR END". She again, advised us to send our Bank Statement. ONCE YOU RECEIVE OUR BANK STATEMENT, YOU WILL LOOK INTO THE MATTER AND PROCESS A FULL REFUND.
May 22, 2009: Per your request, scan of our bank stmt. clearly shows our bank account was charged $190.48. I'm not sure how much documentation you might need to credit us $190.48. This was all we ask!
5/27/2009 To: Laura White
Clearly you have overcharged us & have admitted a problem with your Merchant on your end. We had sent you all the documentation you requested & since we had not heard from you for the charges to our Bank you leave us no choice but to dispute the charges with Credit Card company.
JUNE 4, 2009: We made request to deny claim from our bank.
JULY 13, 2009: Bank gave us temporary credit.
July 17, 2009: Bank gave us permanent credit.
IN SUMMARY:
THE ORIGINALLY ORDER WAS PLACED 3/24/09,
On 3/24/09 Pharmacy Escrow told me when E-check cleared my acct. would IMMEDIATELY be credited
On 3/30/09 Successfully took payment for escrow
On 5/27/09 PharmacyEscrow admitted problem was on your end.
DID NOT RECEIVE CREDIT BACK UNTIL JULY 17, 2009
SO YOUR "IMMEDIATE CREDIT" ENDED UP TAKING APPROXIMATELY 4 MONTHS TO GET MY MONEY BACK TO ME.
I am very disappointed with your services for this reason. I guess the moral of the story is to NEVER order anything through E-Check again.
Tina Newton

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26 of 61 people found this review helpful:

Total confusion

	By Kirsten T. (WA, United States)
	Customer since 7/19/2009 - (2 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

So I ordered two things. One arrived within the next week and I was looking forward to the medication. However I don't think customer service has ever dealt with PO Boxes. Nothing was tagged that the order would be shipped by mail. My account asked me for my SHIPPING address. My order was returned as the post office doesn't ship, it mails and I was not asked for my MAILING address. I contacted customer service and stated my problem. I was ensure that there was no problem and the order would be reshipped. I had made clear the difference between the two addresses, I thought. Well my surprise when the second order was send back.??? What? Now I again talked to customer service, stating my problem. I was insured the order would go out. Next thing I hear I have to pay for shipping if my order is being send to a PO Box as the shipment can not be delivery confirmed. Even a PO Box you can get that. So I finally blew a casket. I just told customer service that this game is ridiculous and please to cancel my order. NOW I was told we can deliver that I had to pay restocking charges should the package be shipped back. Well yes I would be willing. Finally after 10 weeks I received my second order of the shipment. Why did the first one arrive and the second one was harder than having a child? I have to say I am very disappointed.

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31 of 72 people found this review helpful:

Great Product along with great service!!

	By Annie R. (UT, United States)
	Customer since 5/28/2009 - (4 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I feel that I have received very good service with the 3 orders that I have filled with your on line pharmacy.
I like the fact that I have received emails on the
progress of my order from when I first place it until I have received it.
I have also received from calls if they have any questions before filling my prescription.
My orders come in great shape no damage during shipment.
I am very, very satisfied with the products and the service.
I will continue to order from your pharmacy.
Annie Robertson

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38 of 86 people found this review helpful:

Delivery

	By John S. (MO, United States)
	Customer since 12/6/2008 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I ordered this product on 2/2/09...today is 3/1/09 and I have not yet received it. I will say that when I contacted your company via a "live chat", your representative was very pleasant, but could give me no answer as to why I haven't received it. Not having this delivery has caused complications to my weight loss program, to say the least.

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35 of 82 people found this review helpful:

Disatisfied with delivery time

	By Anne L. (FL, United States)
	Customer since 3/4/2008 - (5 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I am disatisfied that it took 6 weeks for my order to arrive. I am researching local canadaian pharmacy's in florida to see if i can purchase and order this in a lot less time.

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32 of 76 people found this review helpful:

Slow Boat From India

	By Janice N. (CO, United States)
	Customer since 5/18/2007 - (8 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I have ordered from you many times and have been happy with every other order but this one. I had to call several times to research the delay in delivery. This order took nearly 3 months to be completely delivered. I have and will continue to order from you again, but I will not select the Indian pharmacy ever again.

Janice N

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37 of 87 people found this review helpful:

Product Never Received

	By Patrick S. (NY, United States)
	Customer since 1/9/2009 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I contacted your help desk 5 times inquiring about my order. Each time, I was given a different time line of when it would arrive. It has been 6 weeks (29 business days) and it still has not arrived. I paid for priority shipping. When I asked several employees what that entitled me to, they ignored my question. I received an email that escrow was complete. I highly disagree. After inquiring again, I was told you would finally resend. So now I am expected to wait another 5 weeks. I am completely dissatisfied and feel taken advantage of.

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