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39 of 86 people found this review helpful:

Disappointing Experience

	By Melissa K. (IA, United States)
	Customer since 9/23/2007 - (3 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

This was my first order with Pharmacyescrow.com. I was hoping to receive the product with a few weeks but unfortunately something got messed up somewhere along the way and my order took around 6 weeks to arrive. I made several phone calls and exchanged emails with the customer service staff, who were courteous and helpful, but they didn't seem to always have access to the previous communications I'd had with the company. In the end I did receive my order but was still extremely disappointed in the timeliness its arrival.

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43 of 95 people found this review helpful:

DAMAGED GOODS

	By Sierra B. (NJ, United States)
	Customer since 12/11/2007 - (17 orders)
	Ordered from European Pharmacy
	Ordered Hcg pregnyl

I have to first start off by stating that I am so very disappointed with this company. I have been ordering HCG from PharmacyEscrow.com for a year now, for myself and other people, and this is the first time that I have received an order that was totally destroyed when it arrived. I ordered 2 vials of 5000iu's on 10/02/2008. I received the order in the mailbox 11/04/2008. The packaging was horrible. Upon opening the flimsy brown package, I wondered why there was only 1 box, when I placed the order for 2 vials. To my dismay, the pharmacy, for some reason, decided to stuff 2 ampules of the hcg into 1 small box that the hcg comes in.(Each ampule should have it's own box). I was devastated, to say the least. I called PharmacyEscrow.com the next day and spoke to a rep, whose name I can not recall, who then told me not to worry, all I need to do is send an email with photos of the damage, then someone will get back to me in 24-48 hours. Well, I followed his instructions, and guess what??? No reply from anyone.(Oh yeah, I did at least get an automated email response saying that my email was received) OK, so I waited patiently a few days afterwards, then on 11/11/2008, I called customer service and after being on hold for a little over 20 minutes, I finally spoke to someone named "JOSH", who told me to send another email to his supervisor "JAKE J" and he would get back to me. OK, so I did that and guess what, still no response, no reply, NOTHING!!! Then, on 11/15/2008, I lived chatted with someone named "KURT", who asked me to send the previous emails with pictues to him via email. He told me that once he received the email with the pictures, he would then notify the pharmacy that day for reshipment of my medications. Well, I still have NOTHING!!! Not even a tracking # to let me know that it has been shipped out and today's date is 11/30/2008. I did call about a week and 2 days ago to find out why I had not received a tracking # as yet. The rep, whose name I wrote down but can not find, put me on hold for a few minutes, then told me that the reshipment order was already placed with the pharmacy. He even had record of my email to "KURT"!! WOW!!!( I am not impressed, really!) I guess this man wanted to shut me up, so he said that he would credit my account 10 dollars, which he did, then told me that I should receive a tracking number in a few days, which of course I did not. So, I am still waiting and I will give them another call today to see what's going on. I mean, come on, it has been nearly a month already. But I must say, customer service is mediocre. It sounds as if they are reading from a script and telling customers things that we want to hear just to get off the phone. "KURT" did seem the most sincere, even if it was just through live chat. Will I order from them again? Not sure. After 5 previous orders of HCG, this is the 1st time I've encountered a problem amd shipping is usually pretty fast. I will not, however, order from the European pharmacy again!

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42 of 93 people found this review helpful:

not satisfied with customer service

	By Marissa R. (IL, United States)
	Customer since 8/26/2008 - (5 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

i am satisfied with the product. I am not satisfied with customer service. On three occasions i sent emails and i never received a response. They were completely ignored. That type of customer service made my experience with this company very unpleasant.

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38 of 86 people found this review helpful:

Delivery

	By John S. (MO, United States)
	Customer since 12/6/2008 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I ordered this product on 2/2/09...today is 3/1/09 and I have not yet received it. I will say that when I contacted your company via a "live chat", your representative was very pleasant, but could give me no answer as to why I haven't received it. Not having this delivery has caused complications to my weight loss program, to say the least.

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31 of 72 people found this review helpful:

Great Product along with great service!!

	By Annie R. (UT, United States)
	Customer since 5/28/2009 - (4 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I feel that I have received very good service with the 3 orders that I have filled with your on line pharmacy.
I like the fact that I have received emails on the
progress of my order from when I first place it until I have received it.
I have also received from calls if they have any questions before filling my prescription.
My orders come in great shape no damage during shipment.
I am very, very satisfied with the products and the service.
I will continue to order from your pharmacy.
Annie Robertson

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35 of 82 people found this review helpful:

Disatisfied with delivery time

	By Anne L. (FL, United States)
	Customer since 3/4/2008 - (5 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I am disatisfied that it took 6 weeks for my order to arrive. I am researching local canadaian pharmacy's in florida to see if i can purchase and order this in a lot less time.

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32 of 76 people found this review helpful:

Slow Boat From India

	By Janice N. (CO, United States)
	Customer since 5/18/2007 - (8 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I have ordered from you many times and have been happy with every other order but this one. I had to call several times to research the delay in delivery. This order took nearly 3 months to be completely delivered. I have and will continue to order from you again, but I will not select the Indian pharmacy ever again.

Janice N

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37 of 87 people found this review helpful:

Product Never Received

	By Patrick S. (NY, United States)
	Customer since 1/9/2009 - (3 orders)
	Ordered from Singapore Pharmacy
	Ordered Hcg pregnyl

I contacted your help desk 5 times inquiring about my order. Each time, I was given a different time line of when it would arrive. It has been 6 weeks (29 business days) and it still has not arrived. I paid for priority shipping. When I asked several employees what that entitled me to, they ignored my question. I received an email that escrow was complete. I highly disagree. After inquiring again, I was told you would finally resend. So now I am expected to wait another 5 weeks. I am completely dissatisfied and feel taken advantage of.

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