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105 of 181 people found this review helpful:

Problems with delivery

	By Jeanette S. (Kentucky, United States)
	Customer since 12/11/2007 - (7 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I had no problems with the ordering process. Since the order was a large one, it was split into multiple shipments. (HUCOG). I received one half of the shipment in a timely fashion. After 1 additional week, and receiving a notice that the escrow was completed, I contacted PharmacyEscrow.com and inquired about the other half of the shipment. After staff checked, I found out the at it other portion had not even been shipped out. It was an additional 3 weeks before I received the remainder of my initial order.
Customer service, both live chat and in person, has always been exceptional. The problem seems to lie in the shipping of the orders, especially when it is a large order and sent in multiple shipments.
After this last occasion ( this was not the first time this has happened to me), I placed a call and asked to speak with a supervisor. I did make a suggestion for improving the shipping process and making this a better experience for both the customer and PharmacyEscrow.com. From the HCG DIETERS Yahoo group I have seen many posts of people who have had the same experience. My suggestion is this:
If an order is to be sent in multiple shipments, a tracking number should be issued for ALL shipments rather than just one. This way we would know that all shipments have been made and can track their progress. We would not have to call customer service and have them spend several minutes checking, tracking, and contacting the businesses who were supposed to fill the orders to see what happened.
Other than this situation, I have been very happy with your service and recommend you to all my friends.

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94 of 160 people found this review helpful:

HCG

	By Vanessa P. (AZ, United States)
	Customer since 9/10/2008 - (2 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

It took over a month to get the product and when I was told 2 to 3 weeks, there was nothing on there that said business days. USPS ships on Saturdays so I am wondering why when I asked where my HCG was they either had no answer or just said wait until this date and if you do not have it give us a call. The product is great, the customer service is very poor.

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93 of 159 people found this review helpful:

hCG Order

	By Heidi G. (AZ, United States)
	Customer since 11/5/2008 - (5 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

I was relatively happy with the service I received when I ordered -- it seemed to take longer this time for the product to arrive then it had in the past.

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90 of 156 people found this review helpful:

1st Time Customer

	By Michele C. (AZ, United States)
	Customer since 2/4/2009 - (6 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

Placing my order was easy. The website is user friendly and not difficult to navigate. Shipping took a long time (21 days) but after talking to a couple of other freindly customers I realized that is normal and average delivery time.
Email responses were slow (a couple of days). Telephone support was complicated as the agents all have accents unfamiliar to me and made it difficult to understand but they were very patient. The live on-line customer service was easier. My questions were answered quickly and matter of fact.
I hope I don't ever need to order form freindly again but will if needed and will certainly recommend to friends.
Thank you.

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104 of 184 people found this review helpful:

Review on HCG delivery and product

	By Debbie R. (MN, United States)
	Customer since 9/5/2007 - (4 orders)
	Ordered from European Pharmacy
	Ordered Hcg pregnyl

Placing my order with Pharmacyescrow.com was easy with only a few clicks the order was placed.
Problems encountered was that my package got lost or stopped in customs which prolonged getting my delivery. I called the phone number provided and I had no trouble getting a friendly staff member on the line that stated they would have another shipment sent out.
This shipment was also delayed at the New York post office and once again I called the toll free number provided and the staff continued to be friendly and sent another package.
Besides the shipment taking about 2 months to arrive, the company was professional and did finally produce a quality product to my mail box.
This gained my trust in the company and I am going to place another order with them.
The prices of their medication is very reasonable. The shipping is more expensive but making sure you order everything you need the first time or ordering along with other members makes the cost of shipping affordable.
Sincerely,
Debbie from Minneota

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105 of 186 people found this review helpful:

I have NOT received all of this order.....

	By Lerae M. (CO, United States)
	Customer since 5/2/2008 - (59 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

Everything has been great with your company and service but on this order I have yet to receive 35 of the 40/5000 HCG that I ordered. I am not sure why this has been marked completed but I know your team of people will figure this out and get me the other 35 ASAP. I have clients waiting and this is a first time offense. I know you will make it right and get the order taken care of properly.
LeRae

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102 of 181 people found this review helpful:

Good product, poor service

	By Wei L. (FL, United States)
	Customer since 7/19/2008 - (2 orders)
	Ordered from European Pharmacy
	Ordered Hcg pregnyl

The product is very good, as of today, I have lost about 25 lbs. However the order time was way too long. The customs seized my product and released 1 month later. During that time, I thought they would not release it, so the company resent the product. In the end, I got 2 orders and had to pay double the money. So right now I have a spare one in my fridge ...

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92 of 163 people found this review helpful:

reveiw process

	By Cheryl C. (OK, United States)
	Customer since 7/9/2008 - (10 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

takes long time for order to make to pharmacy to fill and begin 10-20 day delivery. Too long to wait.

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87 of 154 people found this review helpful:

Seized at the border!

	By Victoria A. K. (CA, United States)
	Customer since 9/12/2007 - (5 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

While the first two shipments arrived without a problem, the last shipment from India got seized when it arrived at the USA customs. I waited far to long to report it with your company. After the first call, it took several days to review the shipment, so I called back again when I had not been contacted. I was told it had been seized, and that a new shipment would go out right away. I realize that this is beyond your control, but it was discouraging to receive my shipment 2 months after I had ordered it. It delayed my program schedule 2 months as well. I have always had excellent results from using the Hcg Pregnyl for weight loss, and will continue to use this company. They handled the reshipment as quickly as they could. Thank you. Victoria K

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77 of 136 people found this review helpful:

took a week to tell me my they couldn't process my order

	By Hazel R. (DC, United States)
	Customer since 5/30/2008 - (6 orders)
	Ordered from North Indian Pharmacy
	Ordered Hcg pregnyl

In short I place an order 12/21 and received it 3/4/09. This was totally not exceptable. You dropped the ball even though customs held it up for a short period it took forever and lots of chats back and forth to get my order shipped. I paid for priortiy shipping only to find out it takes the same amount of time but in this case it took longer. I am so dissapointed in the service of this order.

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